Privacy Policy
Last reviewed: April 2026
Let's Be Straightforward
Privacy policies have a reputation for being impenetrable. We'd rather ours wasn't. This document explains, in plain terms, what personal data we collect from you, how we use it, who might see it, and what rights you have. We've tried to write it the way we'd want to read it — clearly, without unnecessary legal fog.
If you use our platform, this policy applies to you. Please read it before you play.
For data protection queries, contact our dedicated officer at: [email protected]
The Data We Hold
We collect personal information at different stages of your relationship with us — when you register, when you play, when you contact support, and automatically when you browse our website.
Here's a straightforward breakdown:
| Type of Data | Where It Comes From |
|---|---|
| Name, date of birth, address | Provided by you during registration |
| Email address and phone number | Provided by you during registration or account updates |
| Payment and transaction data | Generated when you deposit or withdraw |
| Identity documents | Uploaded by you during KYC verification |
| IP address and device data | Collected automatically via our website |
| Gaming activity and session history | Generated automatically as you play |
We do not collect data from individuals under 18 years of age. If we discover that a minor has attempted to register, the account is closed immediately.
What We Do With It
Every piece of data we process has a specific, documented purpose. We do not collect information speculatively or hold it longer than necessary.
Our key processing activities:
- Account creation and operation — we need your basic details to set up and maintain your account
- Identity verification — required by our UKGC licence to prevent underage gambling and fraud
- Payment processing — essential for handling your deposits and withdrawals accurately
- Customer support — so we can respond to queries and resolve issues
- Responsible gambling monitoring — we analyse gameplay patterns to identify potential signs of harm
- Licence and legal compliance — including obligations under the Curaçao eGaming licence (8048/JAZ) and applicable law
- Marketing — only where you have actively opted in, and always with a clear opt-out available
The Legal Basis We Rely On
| Processing Activity | Legal Basis |
|---|---|
| Account management | Contractual necessity |
| Age and identity checks | Licence obligation |
| Fraud and security monitoring | Legitimate interests |
| Marketing communications | Consent |
| Regulatory reporting | Legal obligation |
Who Sees Your Data
We do not sell your data. We share it only when we have a legitimate reason to do so:
- Payment processors — to handle your financial transactions
- Verification providers — to carry out identity and fraud checks
- Regulatory bodies — UKGC, HMRC, and law enforcement, when legally required
- Technology providers — hosting, security, and platform infrastructure partners
All external processors operate under written data processing agreements and are required to maintain appropriate security standards.
Retention Periods
We keep your account data for the lifetime of your account. Following closure, we retain records for a minimum of five years to satisfy our obligations under the Curaçao eGaming licence (8048/JAZ) and applicable anti-money laundering requirements. After that period, your data is either deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to access, correct, restrict, erase, or port your personal data. You may also object to certain types of processing or withdraw consent for marketing at any time.
To make a request, write to us at [email protected]. We will respond within 30 calendar days.
Cookies
We use cookies for site functionality, performance measurement, and — with your permission — targeted advertising. Everything you need to know is set out in our Cookie Policy.
We are committed to protecting your privacy and handling your data responsibly.