Responsible Gambling
This Page Is Important
We mean that genuinely. Most websites bury their responsible gambling content as far from the homepage as possible. We'd rather make it easy to find, easy to read, and actually useful. If you ever need it, it should be there without any searching.
Gambling is a legal form of entertainment enjoyed by millions of adults across the UK every week. The vast majority of people who gamble do so without any significant problems. But for a meaningful minority, it can cause real harm — financial, emotional, and social.
Our job is to take that seriously, to provide tools that help, and to make sure no one who plays with us ever feels like support is out of reach.
How We Approach Player Protection
We hold a licence from Curaçao eGaming, which requires us to meet clear standards on player welfare — covering everything from how we verify ages to how we monitor account behaviour and communicate with players who may be struggling.
We go beyond the minimum where we can. Our player protection team reviews account data proactively — not just reactively — and we're trained to have sensitive conversations with care and without judgement.
Tools Available in Your Account
All of the following are built into your account settings and free to use. Protective limits activate immediately. Increases to your limits require a waiting period before they take effect.
| Tool | How It Works |
|---|---|
| Deposit Limits | Set daily, weekly, or monthly maximum deposits |
| Loss Limits | Cap how much you can lose in a given timeframe |
| Wager Limits | Restrict your total betting activity per period |
| Session Time Limits | Set how long you can play before being logged out |
| Reality Checks | Receive regular on-screen summaries of time and spend |
| Cool-Off | Pause your account for between 24 hours and 6 weeks |
| Self-Exclusion | Close your account for a minimum of 6 months |
If you want to apply any of these, log in, go to account settings, and select the Player Protection section. If you'd prefer to speak to someone, our support team can walk you through it.
Recognising When Something Has Changed
Gambling habits can shift gradually. The following questions are worth asking yourself honestly, and occasionally:
- Has gambling stopped feeling fun and started feeling necessary?
- Are you spending more than you planned, more often than you planned?
- Are you chasing losses — playing on to try to recover money you've lost?
- Have you lied to someone about how much you've gambled or spent?
- Is gambling affecting your sleep, work, or relationships?
- Do you feel restless or irritable when you try to stop?
One "yes" doesn't make someone a problem gambler. But any of the above is worth paying attention to. The earlier you take action, the easier it tends to be.
GAMSTOP — National Self-Exclusion
UK players can use GAMSTOP to self-exclude from all UKGC-licensed gambling sites and apps simultaneously — a single registration covers the entire regulated market. Exclusion periods are 6 months, 1 year, or 5 years.
We are fully integrated with GAMSTOP and action all registrations without delay.
Get Help — Free, Confidential, Available Now
GamCare — National Gambling Helpline 📞 0808 8020 133
Free from all UK mobiles and landlines — open 24 hours a day.
GamCare offers immediate crisis support, structured treatment programmes, and referrals to local services. You don't need to be in crisis to call — anyone with questions or concerns about their own gambling or someone else's is welcome to get in touch.
Other trusted UK organisations:
- BeGambleAware — self-assessment tools and information: www.begambleaware.org
- Gamblers Anonymous UK — free peer support groups: www.gamblersanonymous.org.uk
- Gordon Moody — specialist residential treatment: www.gordonmoody.org.uk
Under-18s
Our platform is strictly for adults. Age verification takes place at registration and is repeated before withdrawals are processed. Any account flagged for potential underage use is suspended immediately.
If younger people have access to your device, please consider installing parental filtering software such as Gamban or Betfilter to block access to gambling websites automatically.
Your Privacy in This Context
The way we use your data as part of our responsible gambling monitoring is explained in full in our Privacy Policy.
We handle all welfare-related information with discretion, and we will never use it for marketing purposes.
If you're in crisis and need immediate mental health support, call the Samaritans free on 116 123 — available 24 hours a day, 365 days a year.
We are committed to promoting safer gambling and supporting our players responsibly.
ourage a player from seeking help. If you contact our support team to discuss responsible gambling, we will assist you without judgement and help you activate whichever tools are most appropriate for your situation.